Refund & Cancellation Policy
Last updated October 3, 2026
We want you to be happy with Plura. This policy explains how cancellations and refunds work for plans and domains you buy from us. It does not cover purchases your customers make in your stores; each merchant sets their own refund policy for those.
1. Free trial
Your free trial costs nothing. If you cancel before the trial ends, you are never charged. We will remind you before the trial ends and your first payment is taken.
2. Cancelling a plan
- Cancel anytime from Plan & billing → Manage billing. No calls or emails needed.
- Your plan stays active until the end of the period you have already paid for, and is not renewed after that.
- Your stores stay online until the end of that period. After it, you can export your data for 30 days.
3. Refunds for plans
- First payment: if you are not satisfied, ask for a full refund of your first subscription payment within 14 days of being charged.
- Yearly plans: if you cancel within 14 days of a yearly charge (including a renewal), we will refund it in full.
- Monthly renewals are not refunded, but you can cancel at any time to stop the next one.
- Service problems: if a significant outage or fault on our side stopped you from using the Service, contact us and we will credit or refund the affected time.
- Where your local consumer law gives you more rights, those rights apply.
4. Domains
Because a domain is registered with the registry as soon as you pay, domain registrations and renewals are not refundable once completed. If a registration fails on our side, you are refunded in full or offered the domain again at no charge.
5. Changing plans
When you switch to a higher plan, it applies immediately and the unused time on your old plan is credited towards your next invoice. Switching to a lower plan applies from your next renewal.
6. How to ask for a refund
Email support@example.com from your account's email address with the date and amount of the charge. Approved refunds go back to the original card within 5–10 business days, depending on your bank.
7. Chargebacks
Please contact us before disputing a charge with your bank. We can usually sort it out faster. Accounts with an open chargeback may be paused until it is resolved.
8. Contact
Plura Inc.. Email: support@example.com.